Gibson Customer Serviceđź‘Ť

3bolt79

3bolt79

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I just called Gibson Customer Service yesterday. I had one string in a Pack of their 9-42 reinforced strings that had a kink in it (the High E) and they were A-OK to deal with. I just called them last month about a defective bridge for an Epiphone. It arrived in 5 days. Easy to deal with. I had called them a couple times before and service was prompt. They sent me parts that I needed.

I told the guy about the Forum and he’s going to check it out.
 
Nice to hear a good CS report for a change. Maybe the new ownership is finally getting some old issues resolved and interested in getting their rep restored.
 
My strings finally came the day before Turkey Day. They were out of them I guess. But they did deliver, it just took longer than expected.
 
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