Gibson Customer Service👍

[3bolt79]

I just called Gibson Customer Service yesterday. I had one string in a Pack of their 9-42 reinforced strings that had a kink in it (the High E) and they were A-OK to deal with. I just called them last month about a defective bridge for an Epiphone. It arrived in 5 days. Easy to deal with. I had called them a couple times before and service was prompt. They sent me parts that I needed.

I told the guy about the Forum and he’s going to check it out.

 

[soulman]

Nice to hear a good CS report for a change. Maybe the new ownership is finally getting some old issues resolved and interested in getting their rep restored.